For busy Groundworkers

Call handling for Groundworkers, without losing focus on the job.

A groundworks enquiry can begin with a new extension, a drainage change, a slab or a site that simply needs preparing for the next trade. Ziverly can gather the property, proposed work, access and project stage while you are operating equipment or coordinating a live site, without assessing the ground or designing the solution.

See what could help Try your own numbers

A familiar moment

The extension project waiting for the ground to be prepared

You are supervising excavation when a homeowner calls about groundworks for an extension. Ziverly can capture the property, proposed structure, drawings or approvals mentioned, present site condition, access width, levels and obstacles described, drainage or services known to the caller, other professionals involved and desired timing. It does not assess soil, locate services, specify foundations or drainage, interpret drawings or permissions, calculate quantities or accept the project.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

The visible site is only part of the picture

Ground conditions, buried services, levels and design information cannot be established from a caller's first description.

Access can shape the whole operation

Width, surfaces, neighbours, spoil removal and machinery routes may affect how the work can be approached.

Live groundworks leave no spare attention

Excavation, vehicles and people on site require focus while valuable new project calls continue to arrive.

What a better handover can change

Less interruption now, a clearer thread afterwards.

Project and site context stay together

Review the proposed work, drawings, access, other trades and timing before deciding what information you need.

Unknowns remain clearly marked

Caller-described services, drainage and ground conditions can be recorded without being presented as verified facts.

Your survey or document request can return

Add an approved site-visit discussion, plan request or callback window for that known customer without promising feasibility.

Hope, The Encourager
Available in Ziverly

Hope, The Encourager

For someone looking for domestic groundworks, a warm acknowledgement can reassure them that their enquiry has been heard, even when you cannot answer immediately.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the property, proposed work, drawings, site description, access, known services, drainage context, other professionals and timing in one organised record.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved plan request, site-visit discussion or access question so Ziverly can use your latest note if that known customer returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    When safely away from operating equipment, verify your PIN to hear which groundworks enquiries await plans, a visit or response and update their status.

Use your own numbers

What might unanswered calls represent for your business?

If an average groundworks project is worth around £2,500 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Building Regulations and, for some projects, planning permission apply; requirements and self-certification arrangements differ across the UK nations.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly say what foundations or drainage the project needs?

No. It records the proposal and available information, while design and ground decisions remain with competent professionals.

Will it confirm that machinery can access the site?

No. Caller-supplied access details support your review but do not replace a proper site assessment.

Can it interpret drawings or planning and Building Regulations requirements?

No. Ziverly can note which documents exist, while permissions and technical requirements stay with the relevant professionals and authorities.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

Create your free account Talk it through Back to Building, structural work & conversions