For busy Foundation repair specialists

Call handling for Foundation repair specialists, without losing focus on the job.

A caller who has noticed new cracking or movement wants to know what it means, but the first useful step is a careful account of the property and evidence already available. Ziverly can gather that outline while you are inspecting or repairing elsewhere, without diagnosing structural safety or selecting a remedy.

See what could help Try your own numbers

A familiar moment

The cracks that seem wider after a dry summer

You are reviewing foundation details on site when a homeowner calls about diagonal cracks around a rear opening. Ziverly can capture property type and age, location and timing of the changes, caller-supplied measurements without validating them, whether doors or windows have changed, ground, drainage, tree or building-work history mentioned, previous repairs, monitoring, surveys, engineer reports, insurer or loss adjuster involvement, occupancy, access and project stage. It does not diagnose subsidence, settlement, heave, drainage or foundation failure, judge whether the building is safe, recommend underpinning or another repair, interpret reports, insurance, planning or Building Regulations, estimate cost, accept work or promise attendance. Sudden movement, collapse, falling material, damaged utilities or immediate danger requires the appropriate emergency and professional route.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

A crack is an observation, not a cause

Property history, ground, drainage, nearby work and monitoring can all matter before conclusions are drawn.

Several professionals may already be involved

Engineers, surveyors, insurers and contractors can each hold a different part of the evidence.

Structural work cannot be assessed between tasks

A caller deserves a calm welcome while your attention remains on the excavation or repair in front of you.

What a better handover can change

Less interruption now, a clearer thread afterwards.

The visible changes arrive with their history

Review where movement has been noticed, when it began and which documents or earlier works exist.

Reports and parties remain connected

Keep stated professional and insurer involvement clear without treating either as approval for a repair.

Your approved evidence request can persist

Add a safe photograph list, monitoring note or report request for that known homeowner without offering a structural opinion.

Uriyah, The Guardian of Tone
Available in Ziverly

Uriyah, The Guardian of Tone

When someone calls about foundation repair, your receptionist should sound like a respectful extension of your business, with honest expectations and no invented promises.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the property, observed movement, timing, caller-supplied measurements, doors or windows affected, ground and drainage context, trees, earlier work, monitoring, reports, insurer involvement, occupancy and access.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved safe photograph list, monitoring detail or report request so Ziverly can use the right evidence note if that known homeowner returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After leaving the excavation or structural work safely, verify your PIN to hear which foundation enquiries await evidence, a survey decision or response and update their priority.

Use your own numbers

What might unanswered calls represent for your business?

If an average foundation repair is worth around £7,500 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Structural work normally requires Building Regulations approval and competent design; planning or listed-building consent may also apply.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly tell whether the property is subsiding?

No. It gathers the caller's observations; cause and significance require competent investigation.

Will it recommend underpinning or another foundation repair?

No. Repair design depends on evidence, structure, ground conditions and professional judgement.

Can it interpret an engineer's report or insurance position?

No. Reports, policy matters and responsibilities must be considered by the appropriate professionals.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

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