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For Small domestic appliance repairers

AI call handling for
Small domestic appliance repairers.

A call about a kettle, mixer, vacuum or food processor often starts with a brief description of what stopped working and whether the appliance still has power. Ziverly can gather the appliance, ownership and safe observations while you are testing another item, without turning a caller's description into an electrical diagnosis.

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A familiar moment

The kitchen appliance that failed halfway through the job

You are tracing a fault at the bench when a householder calls about a food mixer that stopped under load. Ziverly can record the appliance type, make and model if known, age, ownership, reported symptoms, when the change began, visible damage, unusual heat, smell, smoke or exposed parts, previous repair history, whether it is portable or built in, collection or access context and preferred response. It does not diagnose the fault, advise plugging in, resetting, opening or dismantling the appliance, say that continued use is safe, identify parts, quote, accept the repair or promise that the item can be repaired. Smoke, fire, electric shock, exposed live parts or immediate danger needs the appropriate emergency and electrical-safety route rather than routine follow-up.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

One symptom can have several causes

Loss of power, noise, heat or intermittent operation can be described accurately without guessing which component has failed.

Repairability cannot be assumed

Age, construction, parts availability and condition may only become clear after the appliance is properly inspected.

Bench testing needs concentration

A new enquiry can be welcomed without distracting you from electrical checks, reassembly or the item already in front of you.

What a better handover can change

Less interruption.
More useful context.

The appliance arrives with useful context

Review the type, make, model, symptoms, timing, ownership and previous repair history before responding.

Safety wording stays measured

Your approved process can keep electrical diagnosis, continued use, dismantling and repair decisions with competent people.

The missing label detail can follow the caller

Add the approved model, serial-number or symptom question so Ziverly can use it if the same person rings again.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the appliance, make, model, symptoms, timing, ownership and safety observations in the App or through configured email or SMS alerts.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add the approved label or symptom question so Ziverly can ask it when the known caller returns to the repair enquiry.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After the current appliance and test area are safe, verify your PIN to hear which repair enquiries remain open and update their status or priority.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Electrical safety and Building Regulations requirements apply; notifiable domestic work should use building control or a registered competent-person route where available.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly tell the caller what has failed?

No. It records the symptoms in the caller's words; diagnosis requires your own inspection and testing.

Will it suggest opening or resetting the appliance?

No. Ziverly gives no dismantling, electrical, repair or continued-use instructions.

Can it promise that the appliance is worth repairing?

No. Condition, parts, price, repairability and acceptance remain with your business after assessment.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

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