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For Hi-fi and audio repair services

AI call handling for
Hi-fi and audio repair services.

When a turntable stops turning, an amplifier develops a fault or a valued speaker begins to distort, the owner often wants to explain exactly what changed. Ziverly can gather that account and organise the equipment details while your hands and attention are inside another repair.

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A familiar moment

The amplifier that powered down midway through an album

You are testing a repaired component when a caller asks about an integrated amplifier that has stopped producing sound. Ziverly can record the equipment type, make and model, ownership, age or history when known, connected items, symptoms and when they began, lights, sounds, smells or visible damage described from a safe position, previous work, location and preferred contact. It does not diagnose the electrical or electronic fault, ask the caller to open equipment, advise continued use, resets or repairs, estimate parts, guarantee data or media, quote, accept the item or promise repairability. Smoke, burning, heat, sparks or exposed electricity requires disconnection only when it is safe to do so and the appropriate emergency or competent electrical route.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

The signal path can be complicated

Sources, amplifiers, speakers, cables and controls can produce similar symptoms, so the first call needs observation rather than diagnosis.

Some equipment is valuable for more than money

Age, history and sentimental importance can shape the owner's expectations about handling and repair.

Testing cannot be rushed

A new enquiry can be logged without interrupting fault finding, measurement, soldering or a listening test already under way.

What a better handover can change

Less interruption.
More useful context.

A useful equipment brief

Review make, model, connections, symptoms, history, previous work and safe observations before deciding the next question.

No repair promise is improvised

Your approved wording can keep diagnosis, parts, handling, price and repairability with your inspection process.

The identification question is retained

Add the serial label, connected-source or previous-repair detail you need for the known caller's next conversation.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    See the equipment, make, model, connections, history and symptoms in the App, with email or SMS notification where you have enabled it.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add the approved serial-label, source or previous-repair question so Ziverly can ask it if the owner calls again.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After the equipment on your bench is electrically safe and protected, verify your PIN to hear which audio repairs still await your response.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Electrical safety and Building Regulations requirements apply; notifiable domestic work should use building control or a registered competent-person route where available.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly diagnose an audio fault over the phone?

No. It records the equipment and symptoms in the caller's words; diagnosis follows your safe inspection and testing.

Will it tell the caller to open or keep using the equipment?

No. Ziverly gives no dismantling, electrical or continued-use instructions.

Can it confirm parts, price or repairability?

No. Parts availability, condition, cost, custody and acceptance remain with your business after review.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
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