For Fridge and freezer repair engineers
When a fridge warms up or a freezer starts behaving differently, the caller may be worried about the appliance and everything stored inside it. Ziverly can gather the make, model and symptoms they have already observed while you continue testing or repairing another appliance without attempting a diagnosis over the telephone.
Free to create an account · Pay as you go · No fixed-term commitment
A familiar moment
You are tracing an intermittent fault when a homeowner rings because their freezer no longer seems cold enough. Ziverly can capture the appliance type, make and model if known, age, display or warning information, sounds, temperature change as reported, when it began and the property area. It does not diagnose refrigerant or electrical faults, tell the caller that food is safe or promise attendance.
Where Ziverly can help
Noise, frost, warmth or a warning light cannot establish the faulty component without suitable checks.
Concern about stored food can turn a repair enquiry into a request for food-safety advice that your receptionist should not provide.
Electrical measurements, moving parts and careful reassembly make another call a poor place to divide your focus.
What a better handover can change
See the make, model, approximate age, reported symptoms and timing before deciding what to ask next.
Receive what the customer can see or hear without Ziverly naming a component or suggesting a repair.
Add an approved visit window, price, part question or callback time for that known customer if they ring again.
Before, during and after the call
Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.
Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.
Review the appliance type, make, model, age, warning information, reported temperature change, sounds and when the problem began.
Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.
Add an approved visit window, price, part question or callback time so Ziverly can use your latest instruction if the customer returns.
Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.
With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.
Use PIN-protected Owner Voice Access to hear which refrigeration repairs await a response, parts check or visit decision and update their status.
Use your own numbers
What might those enquiries represent for your business? Start with figures from your own recent calls.
The result is an illustration, not a forecast or a promise that Ziverly will recover the work.
You keep the judgement
Work on equipment containing fluorinated refrigerant requires appropriately certified personnel and businesses; electrical and Building Regulations duties can also apply.
You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.
No. It can record the appliance and reported symptoms, while diagnosis requires your appropriate inspection and testing.
No. Ziverly does not give food-safety advice. The caller should follow appropriate official guidance and their own judgement.
No. It can use the response process and specific updates you approve without assuming your availability or attendance.
Start with the calls you choose
Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.
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