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For Domestic mobility-equipment repairers

AI call handling for
Domestic mobility-equipment repairers.

A fault with a powered wheelchair, hoist or other mobility equipment can interrupt an essential part of somebody's day. Ziverly can gather the equipment and household context while you are servicing elsewhere, without diagnosing the fault, advising continued use or assessing the person's mobility needs.

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A familiar moment

The powered chair that is losing charge quickly

You are testing another item when a family member calls about a powered wheelchair that no longer holds charge as expected. Ziverly can capture equipment type, make, model and serial details if the caller has them safely available, reported symptoms, lights or sounds, when the change began, recent charging or repair history as described, whether the equipment is relied upon, alternative arrangements, home access, stairs or narrow routes, purchase, warranty, rental or care-provider context and preferred contact. It does not ask anyone to dismantle, lift, charge, reset or test equipment, diagnose battery, motor, control, mechanical or electrical faults, advise continued use, assess mobility, transfer or lifting needs, interpret medical or occupational recommendations, confirm parts, warranty, price, availability or attendance. Injury, unsafe lifting, overheating, smoke, fire or immediate welfare concerns require the appropriate urgent route.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

The equipment can be essential rather than optional

A fault may affect transfers, movement or care arrangements even when the technical cause is unknown.

Several equipment histories may overlap

Ownership, rental, warranty, care providers and earlier repairs can influence the next sensible contact.

Repairs need controlled attention

Batteries, moving parts and lifting equipment should not compete with a new call while you are working.

What a better handover can change

Less interruption.
More useful context.

The equipment and practical effect arrive together

Review the reported fault and how the item is used before deciding the appropriate response.

Ownership and service history stay connected

Keep warranty, rental, provider and previous repair context visible without making entitlement promises.

Your approved information request can persist

Add a model-label photograph, service document or response window for that known caller without suggesting a repair.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review equipment type, make and model, safe symptoms, timing, charging and repair history described, reliance on the item, alternative arrangements, home access, ownership, warranty or provider context and preferred contact.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved model-label photograph, service-document request or response window so Ziverly can use your latest equipment note if that known caller returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    Once you are clear of batteries and moving equipment, verify your PIN to hear which mobility-equipment enquiries await details, an urgency decision or response.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Alterations may require Building Regulations or planning approval; accessibility work should be assessed around the user and installed by competent providers.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly diagnose a battery or motor fault?

No. It gathers the symptoms described; electrical, mechanical and control faults need competent assessment.

Will it tell the caller whether to keep using the equipment?

No. Continued use and safety decisions remain with the appropriate provider and competent professionals.

Can it advise on transfers or alternative mobility equipment?

No. Mobility, care and lifting decisions require the person's established professional support.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
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