For Stairlift installers
A stairlift enquiry often begins with a change at home that has made the stairs harder to manage. The caller may be the person who will use it, a relative helping them or someone comparing options after a hospital stay. Ziverly can give that first conversation time and care while you are surveying, fitting or supporting another household.
Free to create an account · Pay as you go · No fixed-term commitment
A familiar moment
You are completing a fitting when a daughter rings because her mother is finding the stairs increasingly difficult. Ziverly can gather who the lift is for, the property area, whether the staircase is straight or turns, the floors it needs to connect, any existing assessment and the best person and time to contact. It does not assess mobility, recommend a model or say that the staircase is suitable.
Where Ziverly can help
A family can be balancing independence, worry and time pressure, so a hurried first response may feel much colder than intended.
Turns, landings, doorways, available space and the intended user's needs all affect what your proper survey must explore.
Measurements, fixings, electrical work and careful handover cannot sensibly compete with an unexpected telephone enquiry.
What a better handover can change
Let the caller explain what has changed and who is involved without turning a personal situation into a rushed checklist.
Review the staircase description, property, intended user, existing advice and contact preference before deciding the next conversation.
Add an approved survey window, quotation update or further question for that known caller if they ring again before you are free.
Before, during and after the call
Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.
Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.
Review who the stairlift is for, the staircase and property description, floors involved, any existing assessment and the safest contact preference.
Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.
Add an approved survey window, quotation update or remaining question so Ziverly has your latest context if the family calls again.
Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.
With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.
After PIN verification, hear which stairlift enquiries await a survey discussion, quotation or response and update their status or priority.
Use your own numbers
What might those enquiries represent for your business? Start with figures from your own recent calls.
The result is an illustration, not a forecast or a promise that Ziverly will recover the work.
You keep the judgement
Products and installation must meet applicable product-safety and electrical rules; lifting equipment in workplaces can also fall under LOLER, although purely private domestic use is treated differently.
You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.
No. Ziverly can gather an introductory description, while assessment, product choice and suitability remain with your competent team.
No. Staircase layout and installation requirements need your own survey and measurements rather than a decision made from a call.
Ziverly can explain the enquiry process you approve, but it will not promise a survey, fitting date, price or availability that you have not confirmed.
Start with the calls you choose
Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.
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