Get in touch

For External access-step and handrail contractors

AI call handling for
External access-step and handrail contractors.

An enquiry about steps or rails at a home's entrance often begins with the way someone uses the route each day. Ziverly can gather the household's priorities, the present entrance and the information already available while you are surveying or installing elsewhere, without assessing accessibility needs or deciding what should be built.

Create your free account Try your own numbers ↓

A familiar moment

The entrance that has become harder to use

You are setting out a landing at another property when a homeowner or relative calls about the front approach. Ziverly can capture who uses the entrance, the existing steps, path and landing, rails already present, surfaces and gradients as the caller describes them, doors or gates, mobility equipment mentioned, access through the property, photographs or professional recommendations available, decision-makers and timing. It does not assess the person's needs, validate dimensions, specify gradients, foundations, surfaces or fixings, decide whether a rail or step arrangement is suitable, interpret planning or Building Regulations, price the work or accept an installation.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

The route matters as a whole

Steps, landings, paths, thresholds and gates can affect one another, so a single request for a handrail may not describe the full job.

Several people may hold useful context

The householder, relatives, an occupational professional, a landlord or a grant team may each know a different part of the requirement.

Site measurements require concentration

A caller still deserves a calm welcome while you are checking levels, access and existing construction elsewhere.

What a better handover can change

Less interruption.
More useful context.

The daily route is easier to understand

Review who uses the entrance, what is already there and which parts of the approach cause concern before you respond.

Documents and people stay connected

Keep photographs, recommendations, ownership and decision-makers with the enquiry without treating them as approval.

Your next survey question can carry forward

Add a photograph request, survey window or practical question for that known caller without suggesting a design.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the entrance, existing steps, path, landing, rails, doors, household use, mobility equipment mentioned, photographs, professional input, decision-makers and timing in the App or your configured email or SMS alert.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved photograph request, survey window or entrance question so Ziverly can use your latest context if that known caller returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After verifying your PIN, hear which access-step enquiries await photographs, professional information, a survey decision or your response and update their status.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Alterations may require Building Regulations or planning approval; accessibility work should be assessed around the user and installed by competent providers.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly decide which steps or handrails are suitable?

No. It gathers the household's context, while needs, dimensions, design and suitability require your competent assessment.

Will it confirm whether permission or Building Regulations apply?

No. Requirements depend on the property and proposed work and must be checked through the appropriate process.

Can it provide a price from caller-supplied measurements?

No. Measurements are kept as caller supplied; scope and price remain with you after suitable review.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
← Back to Accessibility & independent living