For busy Domestic home-lift installers

Call handling for Domestic home-lift installers, without losing focus on the job.

A home-lift enquiry often begins with a practical problem between two floors, but the right installation depends on the building, the household and a proper assessment. Ziverly can welcome the caller and gather the outline while you are surveying another home, without deciding what lift or building work is suitable.

See what could help Try your own numbers

A familiar moment

The family exploring a lift between the living room and bedroom

You are checking another installation when a relative calls about helping a family member move more easily between floors. Ziverly can capture who is calling, the property type, floors involved, proposed rooms or route, available drawings and caller-supplied dimensions without validating them, existing stairs and equipment, household priorities, ownership or landlord context, access, broad timing and any occupational therapist or other professional already involved. It does not assess mobility, care or accessibility needs, choose a lift, determine structural openings, load, headroom, guarding, fire precautions or electrical work, interpret permissions or Building Regulations, validate measurements, estimate cost, accept an installation or promise suitability. An unsafe lift, trapped person, exposed electrics, fire or immediate welfare concern requires the appropriate emergency or specialist route.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

The route affects more than one room

Floors, circulation, furniture and existing services can all shape the eventual survey.

Several people may contribute

The person using the home, relatives, landlords and professionals can have different information and authority.

Surveying deserves your full attention

A new family can receive a calm welcome without interrupting measurements and checks at another property.

What a better handover can change

Less interruption now, a clearer thread afterwards.

The property outline is ready

Review the floors, possible route and household priorities before deciding the next conversation.

Professional involvement stays visible

Keep reports, drawings and stated authority together without treating them as approval or design.

Your approved preparation can carry forward

Add a drawing request, safe photograph list or survey window for that known caller without selecting equipment.

Navi, The Guide
Available in Ziverly

Navi, The Guide

For home-lift installation, start with the interruption you most want to remove, then choose how calls reach Ziverly and how you want to keep the follow-up moving.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review who called, property and floors, proposed route, supplied dimensions, stairs and existing equipment, household priorities, tenure, professional involvement, access and timing.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved drawing request, safe photograph list or survey window so Ziverly can use your latest preparation note if that known caller returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After completing your current survey, verify your PIN to hear which lift enquiries await drawings, household information, a survey decision or response.

Use your own numbers

What might unanswered calls represent for your business?

Enter figures from your own recent calls to put the possible value of unanswered enquiries into context.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Products and installation must meet applicable product-safety and electrical rules; lifting equipment in workplaces can also fall under LOLER, although purely private domestic use is treated differently.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly decide which home lift is suitable?

No. Equipment, household needs and the building require an appropriate assessment and design process.

Will it confirm that the lift will fit?

No. Caller-supplied measurements are useful context, but fit, structure and services need competent verification.

Can it advise on building work or permission?

No. Structural, electrical, fire-safety and regulatory requirements remain with the appropriate professionals.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

Create your free account Talk it through Back to Accessibility & independent living